a. Click on Start, in Search box type “services” without quotes.
b. Scroll down until you see Windows Image Acquisition (WIA).
c. Double click on it and go to the tab called Dependencies.
d. 2 services should be listed.
e. Exit that window and look for Remote Procedure Call (RPC).
f. Make sure it’s on manual or if it is on Auto, just leave it. Make sure the service is started though.
g. Go to Shell Hardware Detection and Double click.
h. Set the Start up Type as Manual and hit Apply.
i. You should be able to start the service by hitting Start. Check with the issue.
1)   Check if the WIA service is started.


a.    Click start.
b.    Type “services.msc” in the search bar without the quotation and hit enter
c.    Search for Windows Image Acquisition service.
d.    Start the service if it is not started.

2)   Check the link here, it has a WIA driver which needs to be installed on the computer and follow the instructions as per the website and see if it works and it says that the drivers are for WIA.

This is the minimum driver required for basic WIA functionality (USB only).